Support ticketing built for telcos and ISPs.
ITIL-aligned, multi-tenant ticketing that stands on its own - or plugs straight into GYTE and Kesho, so your PBX resellers and ISP operators run support the same way they run billing and provisioning.
Where work simply flows
Route
Business Unit + Help Topic routing sends tickets to the right department and priority automatically.
Assign
Hand tickets to an agent or a whole team - Level 1 Support doesn't need one owner per ticket.
Commit
SLA plans set response and resolve targets; overdue tickets surface themselves, no manual checking.
Track
A real audit trail on every reply, status change, and assignment - not just a ticket count.
Built to sit alongside GYTE and Kesho
Run Heita on its own at heita.pro, or as a branded module inside GYTE and Kesho at heita.voimar.co.za - same app, same data, your customers never notice the difference.
Simple plans, no lock-in
Multi-Company
Contact us
Unlimited Business Units - run several brands or client accounts from one tenant.
Get Started