Support ticketing built for ICT, SMB, Telco and ISP.
ITIL-aligned, multi-tenant ticketing that stands on its own - or plugs straight into GYTE and Kesho, so your PBX resellers and ISP operators run support the same way they run billing and provisioning.
Where work simply flows
Route
Business Unit + Help Topic routing sends tickets to the right department and priority automatically.
Assign
Hand tickets to an agent or a whole team - Level 1 Support doesn't need one owner per ticket.
Commit
SLA plans set response and resolve targets; overdue tickets surface themselves, no manual checking.
Track
A real audit trail on every reply, status change, and assignment - not just a ticket count.
Scope
Platform, tenant, supervisor, agent - four role tiers enforced server-side, not by hiding buttons.
Report
Live dashboards on response time, resolution time, reopen rate - per Business Unit or company-wide.
Launch
A guided System Wizard walks a new tenant through setup - no blank dashboard on day one.
Automate
Multi-step Workflows turn a ticket resolution into a repeatable, enforced process, not tribal knowledge.
Built for how Telco & ISP actually operate
Built to sit alongside GYTE and Kesho
Run Heita on its own at heita.pro, or as a branded module inside GYTE and Kesho at heita.voimar.co.za - same app, same data, your customers never notice the difference.
Your tickets, your customer data, your continent
African infrastructure
Built and hosted on VOIMAR's own infrastructure - never routed through servers you don't control.
Server-enforced scoping
Every query is checked against tenant and Business Unit scope on the backend - not hidden in the UI.
ICASA-licensed operator
Run by a licensed Network and Cloud Platform Provider - AS328199, AFRINIC Member/LIR.
Simple plans, no lock-in
Platform access only - utilisation (SMS/AI tokens, GYTE's TMS or Teams usage) is billed separately. ZAR / month, ex VAT.
Starter
R399/month
3 agents, full ticketing and Forms & Dispatch - the desk covers its own cost.
- Core app - full ticketing
- Forms & Dispatch
- 3 agents
- SLA plans & routing
- Full audit trail
Growth
R649/month
5 agents, plus Notify, Website & AI, Technical Desk, and the Kesho/GYTE embed.
- Everything in Starter
- 5 agents
- Notify (SMS & Email)
- Website & AI (1 site)
- Technical Desk
- Heita embed on Kesho/GYTE (5 agents)
Premium
R899/month
10 agents - the full desk and field-forms stack for a growing support team.
- Everything in Growth
- 10 agents
- Extra agent R79/mo
- Extra site R59/mo
All three VOIMAR platform access fees - Kesho, GYTE, and Heita - on one invoice, under R1,000.
Ready to bring support in-house?
Stand Heita up on its own, or embed it inside GYTE or Kesho - either way, it's live in a day, not a quarter.